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What is the cancellation policy and how do I cancel or modify a reservation?

You have up to 4 hours before the start of your session to cancel a reservation.Alternatively, you have one hour...

April 10th, 2024 1376 views 0 likes
How do I book a studio?

To book a studio, you'll first need to create an account. Then go to ‘book your studio’, choose your location,...

April 10th, 2024 1149 views 0 likes
How does the code access system work?

Once you've booked online, you'll receive a confirmation e-mail with a code. The code will be active 5 minutes before...

April 10th, 2024 1190 views 0 likes
Can I get an invoice for my booking?

If you need an invoice, either when you buy credits or when you book your studio, please tick the box...

April 10th, 2024 1083 views 0 likes
Are there special rates for long-term bookings?

Yes, our rates are on a sliding scale: the longer you book, the lower the hourly rate. You can find...

April 10th, 2024 979 views 0 likes
Is it possible to rent a studio for a longer period, such as a week or more?

Certainly! We regularly have artists in residence. Please contact us directly at hello@plugthejack.com

April 10th, 2024 899 views 0 likes
How do I create an account?

On the home page, click on [Log in | Register]. Then click on create a new account. Fill out the...

April 10th, 2024 969 views 0 likes
Are there any benefits for frequent users? How do credits work at Plug The Jack?

At Plug The Jack, we’ve created a credit system designed for those who come regularly to the studio.You can either...

April 18th, 2024 951 views 0 likes
How far in advance can I book?

There's no limit to how far in advance you can book.

April 11th, 2024 960 views 0 likes
What is Plug The Jack's policy on peak and off-peak rates?

To enable you to enjoy our studios at a lower cost, we offer reduced rates during off-peak hours: from Monday...

April 10th, 2024 1074 views 0 likes
How do I check studio availability?

Go to ‘book your studio’, choose your location, date, start time, duration and studio type. If one or more studios...

April 10th, 2024 1069 views 0 likes
How do I extend my reservation?

To extend your reservation, make another booking for the desired duration.

April 10th, 2024 980 views 0 likes
What methods of payment are accepted for studio rentals?

All our reservations are made online. We accept Bancontact, Visa, Mastercard, Stripe and American Express.

April 10th, 2024 1087 views 0 likes
Are there any age restrictions to book a studio?

You must be 16 to create an account with us and make a reservation. Those under 16 may come to...

April 10th, 2024 1347 views 0 likes
My payment has been refused. What to do?

Check the following:Is your card still valid?Have you filled in the following information correctly (card number, expiry date, CVV)?Check with...

April 10th, 2024 1093 views 0 likes